Common Questions


What is the difference between a Registered Clinical Counsellor and a Psychologist?

A Registered Clinical Counsellor holds a Master’s Degree from a recognized educational institution and is registered in BC with the BC Association of Clinical Counsellors. BCACC members are required to have a minimum of a Master’s Degree in counselling, clinical experience and adhere to strict guidelines for professional behaviour. Jenna Gleeson is a member of the BCACC and in good standing (RCC # 9192)

"A designation of BC Association of Clinical Counsellors"

“A designation of BC Association of Clinical Counsellors”

A Registered Psychologist has completed a doctorate degree and university research. Psychologist fees are generally considerably higher than those of counsellors.

For further information about counsellors and psychologists contact their registering bodies:

BC Association of Clinical Counsellors-

BC College of Psychologists-

How long are sessions and how often will I attend?

Sessions are generally 50 minutes in length. In some cases with young children sessions may be shortened to 40 minutes, this will be discussed with parents and planned ahead of time based on the child’s age and presenting concerns. Family therapy sessions may be extended to 1 hour and  20 minutes, this will be discussed with clients and agreed on before the session.

Clients will typically attend sessions weekly or bi-weekly to start to establish rapport and build momentum on identified issues. The regularity of sessions may decrease as we work towards identified goals together. In the initial session the counsellor will collaborate with clients to create a therapy plan which will outline the type of treatment and the timing and length of sessions.

What are the fees?

Individual Therapy (50 minutes) $110 plus tax

Parent Education (50 minutes) $110 plus tax

Family Therapy (50 minutes) $ 120 plus tax

Family Therapy (1 hour 20 minutes) $175 plus tax

What happens if I cancel an appointment?

All cancelled appointments require 24 hours notice. If less than 24 hours notice is provided it will be considered a missed appointment and you will be charged the full fee. If you need to cancel your appointment please contact Complement Healthcare.

How is my privacy and personal information protected?

Information shared between the client and therapist is confidential. This means that information will not be disclosed without written consent from the client (release of information form). There are standard limits of confidentiality which require a clinician to report or respond to a court order. These include:

  • When a client discloses abuse or neglect of a child.
  • When a client is in danger of hurting themselves.
  • When a client is hurting someone else.
  • Court ordered release of confidential information.

Will my extended health program cover the cost?

Many extended health programs cover counselling (up to a specified yearly amount). It is important to check with your provider to ensure that they cover Registered Clinical Counsellors.




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